Privacy Policy

Silverstream Finance (Hampstead) Ltd (Silverstream Finance) which includes Silverstream Finance (City) Ltd, and Silverstream Finance (Nominees) (“We”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website or communicating with us via email or otherwise, you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Silverstream Finance of Suite 110, Carrington House 6 Hertford Street, London W1J 7RE (“Silverstream Finance”)


As a business Silverstream Finance prioritises the building of valuable connections with customer, suppliers and stakeholders This means that we are working through the impact and implications of the GDPR for both our internal staff, Clients and prospects.

Although GDPR is 95% on the way there; there are elements of the regulation that are still being debated by the EU Article 29 working party. We are working through the ICO 12 point plan to ensure compliance. We are also using GDPR as an opportunity to review the way we collect, store, process and safeguard personal data. This is to ensure that we (and our customers) are Marketing to our audience in a way that complies with the GDPR and that will continue to deliver the best possible results and experiences on both side.


We collect data on your behalf so that we can provide the necessary services to comply with any data required by government departments


We may collect and process the following information about you:

Information you give us. You may give us information about you by filling in forms on our website using social media logins and /or other plugins (if and where applicable) Or by corresponding with us by phone, email or otherwise.  The information that you give may include (but is not necessarily limited to):

  1. Your personal name and address
  2. Your business name and address
  3. Your address history
  4. Your email address
  5. Your phone or mobile number
  6. Financial information
  7. Employment details
  8. Your photograph
  9. Your Date of Birth

and or any related information that we collect about you. Each time you visit our site or interact with the emails we send to you, we may automatically collect the following information

  1. Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version operating system and platform:
  2. Information about your visit including the URL click clickstream to through and from our site (including date and time); pages, resources and /or services you viewed or searched for; and methods used to browse away from the page;
  3. Information about your interaction with our emails, including whether you have opened the email, the number of times the email I accessed, and your interaction with the email content including the links you have clicked.

Information we received from other sources. We may receive information about you if you use any of the other websites associated with Silverstream Finance (if any)


We use information held about you in the following ways (the following lists are not exhaustive):

Information you give to us. We will use this information:

  • To provide you with information about other resources, materials, goods and services we offer that are similar to those that you have already accessed, purchased or enquired about;
  • To notify you about changes to our service;
  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To comply with any legal and regulatory requirements

Information we collect about you. We will use this information:

  • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • As a responsible lender and to ensure that Silverstream complies with AML and other regulations, Silverstream is required to procure the services of Fraud Prevention & Credit Reference Agencies and share information with such organisations
  • to improve our site;
  • to measure or understand the effectiveness of any advertising that we send  to you and others, and to deliver relevant services to you;
  • to make suggestions and recommendations to you and others

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

When we and fraud prevention agencies process your personal data, we do so on the basis that we have a legitimate interest in preventing fraud and money laundering, and to verify identity, in order to protect our business and to comply with laws that apply to us. Such processing is also a contractual requirement of the services or financing you have requested.

We, and fraud prevention agencies, may also enable law enforcement agencies to access and use your personal data to detect, investigate and prevent crime.

Fraud prevention agencies can hold your personal data for different periods of time, and if you are considered to pose a fraud or money laundering risk, your data can be held for up to six years.

You have rights in relation to automated decision making: if you want to know more please contact us using the details above. Title: National SIRA Operating Rules Classification Status: Restricted Page 19 of 19

Consequences of processing

If we, or a fraud prevention agency, determine that you pose a fraud or money laundering risk, we may refuse to provide the services, goods or financing you have requested, or to employ you, or we may stop providing existing services to you.

A record of any fraud or money laundering risk will be retained by the fraud prevention agencies, and may result in others refusing to provide services, financing or employment to you. If you have any questions about this, please contact us on the details above.

Data transfers

Whenever fraud prevention agencies transfer your personal data outside of the European Economic Area, they impose contractual obligations on the recipients of that data to protect your personal data to the standard required in the European Economic Area. They may also require the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing.


We may share your personal information with any member of our group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may also share your information (including personal data) with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you.
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.
  • In the event that we sell or buy any business or assets, the prospective seller or buyer of such business or assets.
  • Parties to whom we are under a duty to disclose or share your personal data to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to whom we disclose or share data in order to protect the rights, property, or safety of the Silverstream Finance, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


By submitting your personal data, you agree to transfer, storing or processing of your data. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our own servers or our third-party servers.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking (or omitting to check) certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us and please state the site or form it is in reference to.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.


The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.


At times, our website may use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

A cookie is a small text file written to your hard drive that contains information about your account and use of this site. Cookies do not contain any personal information about users. Cookies enable us to collect useful information and to improve your experience when accessing and using our site.

The cookies we use on our site include:

Google Privacy Policy

This policy will help you understand what data Google collects, why they collect it and what they do with it.

Google Partner Privacy Policy

This Policy gives you details on how Google uses your data and how you can control what you send to them, when using third party sites such as ours.


We use this service to improve your experience across the sites.

The service:

This service runs in the background and drops one or more cookies to your computer, or handheld device. It helps us measure how you interact with our websites content by tracking your user journey and site interactions. The cookies store non-identifiable information about your browsing history, we use this data to analyse patterns and trends to help improve your experience.

The data Google Analytics stores about you:

Non-identifiable data such as, visits, pages views, time on site, and the journey you take through the site.

For more details on Google Analytics please visit their website


Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.


Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to and please state the website or form it is in reference to.

For more information or to exercise your data protection rights please, please contact us using the contact details above.

If you are unhappy about how your personal data has been used please contact the email above. You also have a right to complain to the Information Commissioner’s Office which regulates the processing of personal data.